Booking a SheSorts service is simple:

1. Choose Your Service
Select from our offerings — Home Organisation, Garage Organisation, Storage Solutions, or Sorted Moves.

2. Request a Quote
Contact us via our enquiry form and share photos or a short video of your space. This helps us prepare your proposal and quote.

3. Confirm Your Booking
Once you’re happy with the quotation, we’ll confirm your service date. A 70% deposit is required to secure your booking, which allows us to purchase the necessary products and prepare everything needed for your project.

4. Payment
Payments are made via EFT, with our banking details provided on your invoice. Please note that bookings are only confirmed once payment has been received.

We don’t confirm orders via social media direct messages, phone-call or email. You’ll need to make purchases via our online store only.

To keep things simple and ensure nothing gets missed, we don’t confirm bookings through social media, calls, or voicenotes. All enquiries and bookings are handled through our official booking process.

Your purchase was processed successfully if you can answer 'YES' to the following questions:

1. Were you taken to a confirmation page on completion of your purchase?
2. Did you receive an email confirming your order along with your order number? If not, we are afraid that your order has not come through on our side.

1. You have 24 hours after purchasing to make any changes and notify us via email at hello@shesorts.co.za
2. Please note, it is very important to add your order # and name in your email. This makes it easier to manage your order and exchange it efficiently for you.

Our usual delivery time frame is around 2-3 days, however this does not apply to peak season times such as Black Friday and Festive Season Shopping. The ETA will be displayed at checkout. 

Every project is unique, so pricing depends on the size of the space, how much needs to be sorted, and the products required to bring the She Sorts system to life.

To give you an accurate quote, we usually ask for photos or a short video of the space. This helps us understand the scope of work and recommend the best solution for you.

 

Images and videos allow us to assess your space before we start. They help us estimate time, product requirements, and create a transparent, tailored quote with no surprises later.

 

The timeline depends on the size and condition of the space. Small projects (like a pantry or wardrobe) can often be completed in a day or two, while larger projects (like garages or full-home moves) may take several days. We’ll outline this in your quote so you know what to expect.

 

We always try to use what you already own first. If additional products (like containers, jars, systems, hooks, labels, or shelving) are required, we’ll recommend options that suit your space, lifestyle, and budget. We do all the sourcing for you, so everything is SORTED on project day. A 25% sourcing fee is added to the total amount of products sourced. In some cases, you may not need any extra products at all but we’ll work with what you have to create a functional system.

 

The only time we’ll need you is during the decluttering phase, to decide what you’d like to keep, sell, or donate. Some clients prefer to be involved throughout, while others trust us to handle the entire SORTING process. Either way, we’ll discuss your preferences in advance to make sure you’re comfortable.

 

We’re based in Cape Town but also work nationally in Johannesburg and Durban. Travel fees may apply for out-of-town projects, we’ll include this in your quote.

 

No, we do not sell any home goods on behalf of our clients.
While we’re happy to help you sort, declutter and set aside items you no longer want, we leave the resale of goods entirely up to you.

Once we’ve helped you declutter, you can choose what happens next. The donation of choice is up to you - Most of our clients prefer to donate their items, and we’ll gladly set them aside, package them, and even drop them off at your chosen donation point on your behalf. 

Not at all. While decluttering is part of our signature SheSorts process, and creates space, we’ll never ask you to part with anything you’re not ready to let go of.

The editing stage is always a gentle, collaborative conversation - we’ll ask thoughtful questions about how each item fits into your life, but we’ll never push beyond your comfort level. Our goal is to create spaces that feel functional, personal, and completely you.