Terms of service

FAQ’s 

How do I order?

  1. As with most online stores, you simply need to add an item(s) to your virtual cart and select the size and quantities you need.

  2. When you're ready to buy, select "checkout". 

  3. Follow the prompts to successfully purchase your item(s) until you get a confirmation email with your order number. 

  4. There is one payment method of an instant secure payment service via PayFast. PayFast is a safe and secure payment gateway. 

  5. Our flat rate for all fashion items is R90. 

  6. For Sleek Sliders please note your shipping rate will be displayed at checkout.

  7. For outlying/rural areas please allow an additional 2-3 business days.

            

Can I order via social media messaging or comments on your social media accounts?

We don’t confirm orders via social media direct messages, phone-call or email. You’ll need to make purchases via our online store only. 


Is my order confirmed?

Your purchase was processed successfully if you can answer 'YES' to the following questions:

  1. Were you taken to a confirmation page on completion of your purchase?

  2. Did you receive an email confirming your order along with your order number? If not, we are afraid that your order has not come through on our side.


Can I change my order or information after placing an order?

  1. You have 24 hours after purchasing to make any changes and notify us via email at orders@ssomystyle.co.za 

  2. Please note, it is very important to add your order # and name in your email. This makes it easier to manage your order and exchange it efficiently for you. 

How long before I receive my purchase? 

Our usual delivery time frame is around 2-3 days, however this does not apply to peak season times such as Black Friday and Festive Season Shopping. The ETA will be displayed at checkout.

Shipping: 

We ship everywhere within South Africa. Shipment is packaged every day and sent out every afternoon. Orders placed after 2pm will go out the next business day. Couriers do not pick up on weekends, but your order will be processed. 

Shipping Returns
You will be responsible for paying for your own shipping costs when returning/exchanging your item. Shipping costs are non-refundable